To: David Everett-President/Owner

To: Tamela Everett-Customer Relations

 I just wanted to drop a note to you to let you know about some valuable staff you have there at Everett Chevrolet Buick GMC. I don’t buy vehicles often, but when I do I truly dread the experience. I know what I want, and I know exactly what I can pay. I cringe at the thought of pulling up to the dealership and watching/listening to a salesperson trying to talk me into a vehicle that I don’t really want, but more importantly, cannot afford. I understand the game, I hate it, but I understand it.

I contacted your dealership, via email, about a jeep that I wanted to get some information on. Wes Brown got back with me, answered all of my annoying questions, and sent me all of the information I requested. He kept up with me, but did so in a manner that was not pressuring or annoying. If he would have displayed ANY of the tactics previously mentioned, I would have never even seen the jeep. Because I was coming from Johnson City, TN close to 100 miles away, I had lined up 5 similar vehicles from Charlotte to Asheville to look at while down that way. Wes’s was the first, and I had no intention of buying it until I at least saw the other. But between Wes and Jeff Phillips, your sales manager, I was able to skip going on to Charlotte or Asheville. While I didn’t get the price I wanted (which was the jeep for free) I left with a price that I believe was fair for all parties involved. Never at any point was I put into a position where I felt I had to buy the jeep. In fact, after meeting Wes and Jeff, I had a feeling that we may be able to strike a deal that day. 

From what I have been told, I’m not the easiest to deal with when money is involved. I tend to be honest and straight forward, being stubborn to the point that a deal falls apart over very little. When that happens, I say “it wasn’t meant to be” and move on. And the fact that I had 4 other jeeps lined up to look at, there was no way, this deal was happening. But it did, and Wes and Jeff should be commended. The whole experience was as enjoyable as could be expected. Wes seems to be a good guy and takes a great approach to sales. Jeff bent to keep the negotiations going without turning me sour. What more can I ask for? I don’t know where along the Everett Chevrolet Buick GMC ladder these two are currently, but in my opinion, your dealership would be well served  to keep them around and move them on up. They know what they are doing and are certainly an asset to you. Any Business that I can send their way, I have no problem recommending them.

Thanks and have a good one…

Scott Counts